Website Terms and Conditions

Website Terms and Conditions

Updated for Easy Digital Downloads (EDD) Integration

Steve Parish Nature Connect P/L ABN 36112962900

1. General

In these terms and conditions, “we”, “us” and “our” means Nature Connect. Please read these terms and conditions carefully as they apply to your use of the Nature Connect website (the Website). By accessing or using the Website you agree to be bound by these terms and conditions. We may revise these terms and conditions from time to time by updating this posting. The revised terms will take effect when they are posted.

2. Licence to Use the Content on the Website

(a) You acknowledge that the Website is subject to copyright and other intellectual property rights.

(b) We grant you a limited, non-transferable licence to access and use the Website solely for your personal, non-commercial purposes.

Digital Product Licensing

(c) For digital products purchased through our store, we grant you a limited, non-transferable licence to download, access, and use the purchased digital content for your personal use only, subject to these terms and conditions.

(d) Digital products may include educational materials, guides, courses, videos, audio files, and other digital content. Your purchase grants you the right to access and use this content but does not transfer ownership of the intellectual property.

(e) Unless specifically stated otherwise, purchased digital content is licensed for personal use only and may not be redistributed, resold, shared, or used for commercial purposes without our express written consent.

(f) We (or our licensors) retain all right, title, and interest in and to the Website and all digital products, and nothing you do on or in relation to the Website or purchased digital content will transfer any intellectual property rights to you, except for the licences referred to in (b) and (c).

(g) Except as provided in these terms and conditions, permission to copy, reprint, download or electronically reproduce the Website or digital products in whole or in part for any other purpose is prohibited unless prior written consent and a commercial use licence is obtained from us.

(h) We may revoke the permissions referred to above at any time and may suspend or deny, in our sole discretion, your access to all or any portion of the Website or purchased digital content without notice.

3. Linking to This Website

(a) You may provide links to this Website using the name “nature-connect.com.au”, “steveparish-natureconnect.com.au” or “Nature Connect” in the text of such links. Other trademarks may not be used without our prior written consent.

(b) You must not frame this Website, or represent or imply that any part of the Website belongs to anyone other than us.

(c) If we notify you that we object to the manner in which you provide links to this Website, you must immediately cease providing such links.

4. Customer Accounts

(a) To purchase digital products, you may be required to create a customer account.

(b) You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

(c) You agree to provide accurate, current, and complete information during the account creation process and to update such information as necessary.

(d) We reserve the right to suspend or terminate accounts that violate these terms or are used for fraudulent or illegal activities.

(e) Upon account termination, your access to purchased digital content may be revoked, subject to applicable consumer protection laws.

(f) You are responsible for notifying us immediately of any unauthorised use of your account.

5. Digital Product Delivery

(a) Digital products are delivered electronically through secure download links provided after successful payment processing.

(b) Download links are temporary and may expire after a specified period. You are responsible for downloading your purchased content within the permitted timeframe.

(c) You may have a limited number of download attempts per purchase. Additional downloads may be provided at our discretion.

(d) We will make reasonable efforts to ensure successful delivery, but we are not responsible for failures caused by:
• Internet connection issues
• Browser compatibility problems
• Insufficient storage space on your device
• Technical issues beyond our control

(e) If you experience delivery problems, you must contact us within 30 days of purchase for assistance.

(f) System requirements and file format information will be provided where applicable. You are responsible for ensuring compatibility with your devices.

6. Payment and Billing

(a) We accept payments through approved payment processors including PayPal and Stripe.

(b) All payments must be made in Australian Dollars unless otherwise specified.

(c) Payment processing is handled by third-party providers subject to their own terms and conditions.

(d) Failed or incomplete payments may result in order cancellation and loss of access to digital content.

(e) Billing disputes should be directed to us first, but may also involve the relevant payment processor.

(f) We reserve the right to change payment methods and pricing at any time with appropriate notice.

(g) All prices include applicable taxes unless otherwise specified.

7. The Shop

(a) Our online shop provides digital products for purchase and immediate download.

(b) Product availability, descriptions, and pricing are subject to change without notice.

(c) We reserve the right to limit purchase quantities and refuse service at our discretion.

(d) Orders are subject to acceptance by us. We may refuse or cancel orders for any reason including product unavailability, pricing errors, or suspected fraudulent activity.

(e) Digital products are delivered electronically as described in Section 5.

(f) All sales are final unless otherwise required by consumer protection laws or our refund policy.

(g) Technical support and customer service:
• We provide reasonable support for download and access issues
• Support requests must be submitted within 30 days of purchase
• We are not responsible for providing technical training on product usage
• Customer service is available during standard business hours

8. Refunds and Returns

(a) Refunds may be provided within 14 days of purchase for legitimate reasons. Eligibility is assessed on a case-by-case basis.

(b) Refunds will not be provided after successful download and access to content, except as required by Australian Consumer Law.

(c) Nothing in this policy limits your rights under Australian Consumer Law. You may be entitled to remedies for digital content that fails to meet consumer guarantees.

(d) Approved refunds will be processed through the original payment method. Processing times depend on your payment provider and may take 5–10 business days.

(e) Refund exclusions:
• Change of mind after successful access to content
• Compatibility issues disclosed in product descriptions
• Failure to meet technical requirements specified before purchase
• Requests made more than 30 days after purchase

9. Warranties and Liability

(a) All express or implied warranties, representations, statements, terms and conditions relating to these terms and conditions or the Website that are not contained in these terms and conditions are excluded to the maximum extent permitted by law.

(b) Without limiting (a):
(i) We do not guarantee uninterrupted or error-free use of the Website, or that it will be free of viruses or other harmful components.
(ii) We do not guarantee that digital products will be compatible with all devices, operating systems, or software configurations.
(iii) We do not warrant that digital content will meet your specific requirements or expectations.
(iv) We are not responsible for data loss, device damage, or other technical issues arising from use of digital products.
(v) We recommend that you install up-to-date antivirus and firewall software on your devices and back up your downloads, as replacement may not always be possible.

(c) Nothing in these terms and conditions excludes, restricts or modifies any term, condition, warranty, right or remedy implied or imposed by statute, including the Competition and Consumer Act 2010 (Cth) and corresponding state/territory provisions.

(d) If any such terms cannot be excluded, our liability is limited to (at our option):
• replacing or supplying equivalent goods (including digital products),
• repairing goods,
• paying the cost of replacement or repair, or
• re-supplying services or paying the cost of doing so.

(e) Subject to the above, our maximum aggregate liability for all claims is limited to the greater of AUD $100 or the amount paid for the relevant digital product.

(f) We are not liable for any special, indirect, consequential, incidental or punitive damages, including loss of profits, revenue, goodwill, anticipated savings, or data, even if advised of the possibility of such losses.

(g) Our liability is reduced to the extent that your acts or omissions (or those of a third party) contribute to the loss or liability.

10. Variation of the Website

We may vary, modify or discontinue, temporarily or permanently, any or all of the Website, including digital products and customer account features, without notice.

11. Links and Advertisements

We are not responsible for the content or accuracy of any external sites linked to the Website. Inclusion of any link does not imply our endorsement.

12. Privacy Policy

By using the Website, you provide us with personal information. You consent to our use of this information in accordance with our Privacy Policy, which forms part of these terms and conditions and is available on this Website. Customer account information and purchase history will be handled in accordance with our Privacy Policy and applicable privacy laws.

13. Intellectual Property and Usage Rights

(a) All digital products remain our intellectual property or that of our licensors. Purchase grants usage rights only, not ownership.

(b) Permitted uses:
• Download and access purchased content for personal use
• Create backup copies for personal use
• Use content for personal education and reference

(c) Prohibited uses:
• Sharing, redistribution, or resale of content
• Commercial use without express permission
• Removal or alteration of copyright notices
• Reverse engineering or extraction of source materials
• Uploading to file-sharing platforms or public repositories

(d) Unauthorised use may result in termination of access rights, account suspension, legal action, and/or claims for damages.

(e) We encourage reporting of suspected unauthorised use or distribution.

14. Force Majeure

Neither party will be liable for delay in performance caused by circumstances beyond reasonable control.

15. Legal Details

(a) If any part of these terms is held unenforceable, the remainder will remain in full force and effect.

(b) These terms are governed by the laws of Queensland, Australia, and you irrevocably submit to the exclusive jurisdiction of its courts.

(c) These terms constitute the entire agreement between you and us in relation to the Website and digital product purchases.

(d) Your use of the Website and purchase of digital products is conducted electronically, and you agree that we may communicate with you electronically for all related purposes.

(e) Provisions which by their nature survive termination will continue after termination.

(f) The word “including” is not a term of limitation.